Close X
Friday, November 22, 2024
ADVT 
National

Rogers to credit customers 5 days service after massive network outage

Darpan News Desk The Canadian Press, 12 Jul, 2022 04:54 PM
  • Rogers to credit customers 5 days service after massive network outage

Rogers has decided to credit its customers for 5 days of service after its meltdown.

The widespread Rogers service outage began on Friday morning and lasted at least 15 hours, knocking out access to many health-care, law enforcemen, 911, passport,  and banking services.

Rogers CEO Tony Staffieri has attributed the outage to a network system failure after a maintenance update, adding that the "vast majority" of customers were back online.

But some customers reported service disruptions stretching into Sunday, and Rogers issued a statement acknowledging some were still experiencing service disruptions it described as intermittent.

François-Philippe Champagne also said that Canada’s broadcast regulator, the Canadian Radio-television and Telecommunications Commission, will investigate the recent massive Rogers Communications outage.

He expressed his anger and disappointment via a Twitter post.

The minister said the agreements between the telecoms companies on emergency roaming and other policies must be in place within 60 days. Emergency roaming would give customers the ability to switch to another carrier during an outage.

“This is very much similar to what the Federal Communications Commission did in the United States,” said Champagne in a teleconference with journalists on Monday.

The industry minister said this formal agreement between the Canadian telecom companies is just the first step. However, Champagne did not provide any clarity about whether the outage will prompt new policies to promote competition in the telecom industry.

MORE National ARTICLES

Investigations, service for Kelowna crane collapse

Investigations, service for Kelowna crane collapse
The statement says the detachment is "actively investigating" the July 12, 2021, collapse that killed five people, including four workers and a man who was in a nearby building.

Investigations, service for Kelowna crane collapse

50 year old male cyclist in hospital after a motor vehicle collision: Surrey RCMP

50 year old male cyclist in hospital after a motor vehicle collision: Surrey RCMP
A cyclist who was travelling west bound collided with a vehicle heading south bound on King George Blvd. The 50-year-old male cyclist was transported to local area hospital in serious condition with non-life-threatening injuries.

50 year old male cyclist in hospital after a motor vehicle collision: Surrey RCMP

Telecoms told to assist each other during outages

Telecoms told to assist each other during outages
Champagne made the announcement on Monday after a meeting with executives of the major telecom companies. The aim of the meeting was to “demand they take immediate action to improve the resiliency and reliability of our networks,” he said.

Telecoms told to assist each other during outages

Officer out of ICU after B.C. bank shootout

Officer out of ICU after B.C. bank shootout
Three Saanich officers and three from the Victoria Police Department, all members of the emergency response team, were injured in the gunfight with 22-year-old twin brothers, Mathew and Isaac Auchterlonie from Duncan, B.C., outside a Bank of Montreal.

Officer out of ICU after B.C. bank shootout

Public health care needs to be reimagined: Horgan

Public health care needs to be reimagined: Horgan
The country's 13 premiers began two days of meetings in Victoria on Monday with the primary topic of health-care funding as Canada eases out of a pandemic with a severe shortage of doctors, nurses and other health workers.

Public health care needs to be reimagined: Horgan

Man dies after Yaletown morning stabbing, Vancouver marks its eighth homicide

Man dies after Yaletown morning stabbing, Vancouver marks its eighth homicide
A bystander called 9-1-1 around 8:30 a.m. to report a man had been stabbed near Smithe and Homer Street. When VPD officers arrived moments later, they discovered a 29-year-old victim suffering grave injuries. The man was taken to hospital, but he died a short time later.

Man dies after Yaletown morning stabbing, Vancouver marks its eighth homicide