ICBC and industry partners have worked together to redesign collision and glass repair programs to generate savings for ICBC and promote high-performing shops to serve drivers better.
Once fully implemented, repair shops will be ranked by performance based on various metrics. The ranking will be placed on a shop-locator ICBC webpage, enabling drivers to make informed choices about where to take their vehicles for repair, while encouraging shops to be top performers.
“After consulting with industry leaders, the redesign of the collision and glass repair programs will improve transparency and accountability of repair shops for drivers who get into accidents and need to choose which repair shop they go to,” said David Eby, Attorney General.
“By publicly ranking the repair shops by performance, where repair shops strive to be the top performers, we expect that this will help curb some of the rising claims costs and pressures that ICBC is facing.”
The new collision program will take effect Feb. 3, 2020, and the new glass program will take effect March 2, 2020. Combined, both programs will encompass approximately 1,000 collision and glass repair shops throughout the province. However, the repair shop ranking will be made available only after significant data is collected.
“ICBC appreciates the repair industry’s willingness to work with us to manage performance effectively, and we will continue to consult with our industry advisory committee and technical working group to continuously improve the new programs over time,” said Nicolas Jimenez, CEO, ICBC.
The changes to the glass and collision repair programs come after government launched an operational audit of ICBC, which resulted in recommendations on ways to improve management of material damage vendors.