London Drugs says its phone lines are working again after being taken offline in response to a cybersecurity incident.
A statement from the Richmond, B.C.-based pharmacy and retail chain says Canada Post offices inside London Drugs stores are also up and running again.
London Drugs phone lines are now operational and customers are advised to contact their local store or Pharmacy. London Drugs’ Customer Care is also available at 1-888-991-2299. If needs are urgent, customers should visit their local store in-person during regular business hours…
— London Drugs (@LondonDrugs) May 1, 2024
The company closed all of its stores across Western Canada until further notice after the incident was discovered on Sunday.
The statement says the stores remain closed out of an abundance of caution but customers are still being provided with urgent pharmacy care.
It says the investigation is assessing the extent to which any data has been compromised and people will be notified if personal information was affected.
There are more than 80 London Drugs locations across Alberta, Saskatchewan, Manitoba and B.C.
