Close X
Saturday, November 16, 2024
ADVT 
National

CRTC Won't Force Wireless Telecom Companies To Offer Bills On Paper

Darpan News Desk, 03 Mar, 2020 08:06 PM

    OTTAWA - Canada's telecom regulator won't force mobile service providers to offer customers paper invoices, at least not yet.

     

    But the Canadian Radio-television and Telecommunications Commission is opening a consultation to learn more about whether there's a "market failure" that demands the government step in.

     

    Two advocacy groups wanted the CRTC to force Telus-owned Koodo Mobile to reverse its move to electronic billing for all but a select few of its customers.

     

    John Lawford with the Public Interest Advocacy Centre, which filed a formal complaint to the CRTC alongside the National Pensioners Federation, said Canadians have a right to receive paper bills— at no cost — under changes to the Telecommunications Act passed in 2014.

     

    Koodo argued that, while the law says telecom companies cannot charge a fee for invoicing, they are not compelled to actually provide paper bills.

     

    Since Koodo began switching to electronic bills in early 2015, most other wireless carriers, including Telus, have followed suit. Rogers is planning to do the same as of March 26.

     

    As long as companies clearly spell out their invoicing policies to new customers, the CRTC ruled Tuesday, "the offering of paper bills may operate as a competitive incentive, and that one communications service provider's refusal to cater to such a demand can be another provider's opportunity to gain a customer."

     

    But, says the ruling, the investigation of this particular complaint was narrow.

     

    "The evidence on the record of this proceeding is insufficient for the commission to conclude that the marketplace has failed to meet an economic or social need regarding the provision of paper bills and that commission intervention is warranted, since the evidence related largely to Koodo," it says.

     

    So the CRTC is seeking more information about other providers' practices, and whether there's a need for regulations, especially to protect people who might have trouble paying bills online. It's seeking input on both telecom and broadcasting services. Providers will have a month to file information on their invoicing practices. Further examination of the issues will take until the end of May.

     

    MORE National ARTICLES

    Lohri Celebration At Richmond's Gurdwara Nanak Niwas Gurdwara

    Monday, January 13 was the official day for Lohri. At Gurdwara Nanak Niwas, a number of volunteers, including a large number of dedicated women closely associated with the Gurdwara, started getting ready for Lohri a few days earlier.  

    Lohri Celebration At Richmond's Gurdwara Nanak Niwas Gurdwara

    Surrey RCMP Arrest Man After Heroin, Cash, And A Handgun Seized From Delta Home

    Surrey RCMP Arrest Man After Heroin, Cash, And A Handgun Seized From Delta Home
    The RCMP Executed A Search Warrant At A Residence In 11900-Block Of 80th Avenue

    Surrey RCMP Arrest Man After Heroin, Cash, And A Handgun Seized From Delta Home

    Haida Gwaii Residents Urged To Conserve Power During B.C. Cold Snap

    Frigid weather stalled over most of British Columbia has prompted BC Hydro to issue a warning to Haida Gwaii residents urging them to conserve electricity.

    Haida Gwaii Residents Urged To Conserve Power During B.C. Cold Snap

    Investigation Ordered Into Arrest Of Indigenous Man And 12-Year-Old Granddaughter At Vancouver Branch Of The Bank Of Montreal

    A police investigation has been ordered into the arrest of an Indigenous man and his 12-year-old granddaughter at a Vancouver branch of the Bank of Montreal.

    Investigation Ordered Into Arrest Of Indigenous Man And 12-Year-Old Granddaughter At Vancouver Branch Of The Bank Of Montreal

    Victoria-Bound WestJet Plane Lands In Vancouver After Hitting Bird

    Victoria-Bound WestJet Plane Lands In Vancouver After Hitting Bird
    A statement from the company says WestJet flight 209 reported hitting the bird while inbound to Victoria.

    Victoria-Bound WestJet Plane Lands In Vancouver After Hitting Bird

    B.C. Lifeguard Edward Casavant Sentenced To Six Years For Child Pornography, Sexual Exploitation

    Edward Casavant, 55, pleaded guilty to possession of child pornography, making child pornography, voyeurism and sexual exploitation of a person with a disability, and was sentenced to six years in prison.

    B.C. Lifeguard Edward Casavant Sentenced To Six Years For Child Pornography, Sexual Exploitation