Close X
Friday, November 8, 2024
ADVT 
National

Complaints For Wireless Down For First Time While Internet Issues Rise: Watchdog

Darpan News Desk The Canadian Press, 02 Dec, 2015 11:45 AM
    TORONTO — Canadians had fewer official complaints about their wireless communication services but more concerns about their Internet plans, according to the latest report from the telecom industry's consumer watchdog.
     
    The Commissioner for Complaints for Telecommunications Services says that the number of complaints it accepted about telecom services fell to 9,988 in the year ending July 31, from 11,340 in the previous year.
     
    Internet complaints now account for 26.1 per cent of all telecom complaints, up by more than half since last year. Wireless complaints have dropped from more than 60 per cent of the total to 52.9 per cent.
     
    This year marks the first time since the industry-funded consumer agency began collecting records in July 2007 that the proportion of complaints about wireless services has fallen.
     
    In 2013, the CRTC implemented a new wireless code of conduct for telecom providers. The CCTS said in this latest report that it found 582 violations of the code, up from 30 the year before.
     
    One company, Wind Mobile, accounted for 422 of those breaches, most of which were releated to its unlimited roaming plan between Canada and the United States.
     
    BCE was again the biggest target, accounting for 36 per cent of the overall complaints. Rogers Communications Inc. came in second at 18.2 per cent of complaints, followed by Wind Mobile, at 7 per cent, and BCE-owned Virgin Mobile at 6.1 per cent.

    MORE National ARTICLES

    Superior Court Grants Injunction That Will Postpone Quebec's Assisted Dying Law

    Superior Court Grants Injunction That Will Postpone Quebec's Assisted Dying Law
    Quebec Superior Court has granted an injunction that will postpone the implementation of a provincial law on assisted dying until at least February.

    Superior Court Grants Injunction That Will Postpone Quebec's Assisted Dying Law

    Nanaimo Pot Shops Face RCMP Crackdown As Three Dispensaries Raided

    Nanaimo Pot Shops Face RCMP Crackdown As Three Dispensaries Raided
    The warrants were served nearly three weeks after cease-and-desist letters were handed to the operators of 10 dispensaries, giving them seven days to close their doors or face possible charges.

    Nanaimo Pot Shops Face RCMP Crackdown As Three Dispensaries Raided

    Suspected Dog Poisonings Prompt Investigations By Two Ontario Police Forces

    Suspected Dog Poisonings Prompt Investigations By Two Ontario Police Forces
    TORONTO — Two Ontario police forces say they're investigating what they suspect to be deliberate attempts to poison dogs.

    Suspected Dog Poisonings Prompt Investigations By Two Ontario Police Forces

    Ontario Will Not Allow Any Community Outside Toronto To Have A Land Transfer Tax

    Ontario Will Not Allow Any Community Outside Toronto To Have A Land Transfer Tax
    TORONTO — The 444 municipalities across Ontario will not be given the same power as the city of Toronto to impose a land transfer tax.

    Ontario Will Not Allow Any Community Outside Toronto To Have A Land Transfer Tax

    Now, Justin Trudeau's Liberals Must Put Money Where Mouth Is On Climate Change

    Now, Justin Trudeau's Liberals Must Put Money Where Mouth Is On Climate Change
    Prime Minister Justin Trudeau returns from an appearance at an international climate change conference with a simple question hanging over his head: What now?

    Now, Justin Trudeau's Liberals Must Put Money Where Mouth Is On Climate Change

    High Court Agrees B.C. Man's Rights Violated, But Grants Crown Appeal

    High Court Agrees B.C. Man's Rights Violated, But Grants Crown Appeal
    VANCOUVER — A new trial has been ordered for a southeastern B.C. man after the province's highest court overturned a judicial stay of proceedings in a case of criminal negligence causing death.

    High Court Agrees B.C. Man's Rights Violated, But Grants Crown Appeal