Close X
Friday, November 8, 2024
ADVT 
National

Complaints For Wireless Down For First Time While Internet Issues Rise: Watchdog

Darpan News Desk The Canadian Press, 02 Dec, 2015 11:45 AM
    TORONTO — Canadians had fewer official complaints about their wireless communication services but more concerns about their Internet plans, according to the latest report from the telecom industry's consumer watchdog.
     
    The Commissioner for Complaints for Telecommunications Services says that the number of complaints it accepted about telecom services fell to 9,988 in the year ending July 31, from 11,340 in the previous year.
     
    Internet complaints now account for 26.1 per cent of all telecom complaints, up by more than half since last year. Wireless complaints have dropped from more than 60 per cent of the total to 52.9 per cent.
     
    This year marks the first time since the industry-funded consumer agency began collecting records in July 2007 that the proportion of complaints about wireless services has fallen.
     
    In 2013, the CRTC implemented a new wireless code of conduct for telecom providers. The CCTS said in this latest report that it found 582 violations of the code, up from 30 the year before.
     
    One company, Wind Mobile, accounted for 422 of those breaches, most of which were releated to its unlimited roaming plan between Canada and the United States.
     
    BCE was again the biggest target, accounting for 36 per cent of the overall complaints. Rogers Communications Inc. came in second at 18.2 per cent of complaints, followed by Wind Mobile, at 7 per cent, and BCE-owned Virgin Mobile at 6.1 per cent.

    MORE National ARTICLES

    Speed, Distraction Among Many Factors In Deadly 2013 Bus-Train Crash

    Speed, Distraction Among Many Factors In Deadly 2013 Bus-Train Crash
    In its final report on the crash — six people on board the double-decker OCTranspo bus were killed, including the driver — the board concluded that a number of factors conspired together in the moments before impact.

    Speed, Distraction Among Many Factors In Deadly 2013 Bus-Train Crash

    James Forcillo's Partner Says She Believed Dead Teen Was 'Going To Get Himself Shot'

    James Forcillo's Partner Says She Believed Dead Teen Was 'Going To Get Himself Shot'
    Const. Iris Fleckheisen is testifying today at Const. James Forcillo's trial and recalling the night he shot down a knife-toting Sammy Yatim on a streetcar in July 2013.

    James Forcillo's Partner Says She Believed Dead Teen Was 'Going To Get Himself Shot'

    Dennis Oland Chokes Back Tears As He Tells Court He Misses His Father

    Dennis Oland Chokes Back Tears As He Tells Court He Misses His Father
    Oland told the jury in New Brunswick's Court of Queen's Bench that he and his father had an "old school" relationship.

    Dennis Oland Chokes Back Tears As He Tells Court He Misses His Father

    Auditor General Finds Delays, Up To A Year, For Home-Care Assessments In Ontario

    Auditor General Finds Delays, Up To A Year, For Home-Care Assessments In Ontario
    TORONTO — Many elderly and disabled Ontarians are not getting much-needed home-care services on time, with some waiting more than a year just for assessments, the government watchdog says.

    Auditor General Finds Delays, Up To A Year, For Home-Care Assessments In Ontario

    Jeff Tedford Resigns As B.C. Lions Coach, Wally Buono To Serve As GM And Coach Next Season

    Jeff Tedford Resigns As B.C. Lions Coach, Wally Buono To Serve As GM And Coach Next Season
    VANCOUVER — B.C. Lions general manager Wally Buono will return to the sidelines next season.

    Jeff Tedford Resigns As B.C. Lions Coach, Wally Buono To Serve As GM And Coach Next Season

    Horrific Details Of Two Winnipeg Sex Attacks Emerge With Guilty Plea

    Horrific Details Of Two Winnipeg Sex Attacks Emerge With Guilty Plea
    WINNIPEG — She started the night eating dinner with her family before going out to celebrate the completion of her midterms with friends.

    Horrific Details Of Two Winnipeg Sex Attacks Emerge With Guilty Plea