Close X
Tuesday, November 26, 2024
ADVT 
National

Complaints For Wireless Down For First Time While Internet Issues Rise: Watchdog

Darpan News Desk The Canadian Press, 02 Dec, 2015 11:45 AM
    TORONTO — Canadians had fewer official complaints about their wireless communication services but more concerns about their Internet plans, according to the latest report from the telecom industry's consumer watchdog.
     
    The Commissioner for Complaints for Telecommunications Services says that the number of complaints it accepted about telecom services fell to 9,988 in the year ending July 31, from 11,340 in the previous year.
     
    Internet complaints now account for 26.1 per cent of all telecom complaints, up by more than half since last year. Wireless complaints have dropped from more than 60 per cent of the total to 52.9 per cent.
     
    This year marks the first time since the industry-funded consumer agency began collecting records in July 2007 that the proportion of complaints about wireless services has fallen.
     
    In 2013, the CRTC implemented a new wireless code of conduct for telecom providers. The CCTS said in this latest report that it found 582 violations of the code, up from 30 the year before.
     
    One company, Wind Mobile, accounted for 422 of those breaches, most of which were releated to its unlimited roaming plan between Canada and the United States.
     
    BCE was again the biggest target, accounting for 36 per cent of the overall complaints. Rogers Communications Inc. came in second at 18.2 per cent of complaints, followed by Wind Mobile, at 7 per cent, and BCE-owned Virgin Mobile at 6.1 per cent.

    MORE National ARTICLES

    B.C. Climate Report Says Hike Carbon Tax, Extend Reduction Targets To 2050

    In the report released Friday, a climate leadership team concluded the province will fail to meet its 2020 targets and recommends focusing emission-reduction targets for 2030 and 2050.

    B.C. Climate Report Says Hike Carbon Tax, Extend Reduction Targets To 2050

    UBC Graduate Student Society Launches Confidential Harassment Reporting Website

    UBC Graduate Student Society Launches Confidential Harassment Reporting Website
    The university's graduate student society has launched a website called "My Grad Story" that encourages students to share their experiences through an online form, a private appointment or by sharing publicly on social media.

    UBC Graduate Student Society Launches Confidential Harassment Reporting Website

    Justin Trudeau To Discuss Climate Change In Meeting With Indian PM Narendra Modi

    Justin Trudeau To Discuss Climate Change In Meeting With Indian PM Narendra Modi
    India's Modi took a pass on Malta and his country is seen as a significant impediment to a global climate change pact, given India's refusal to rein in its galloping greenhouse gas emissions.

    Justin Trudeau To Discuss Climate Change In Meeting With Indian PM Narendra Modi

    Maine Ski Resort Works Focuses On Safety After 2nd Lift Accident In 5 Years

    Maine Ski Resort Works Focuses On Safety After 2nd Lift Accident In 5 Years
    Sugarloaf is spending $1.5 million to make improvements after a chairlift malfunction allowed it to move in reverse last March, injuring seven skiers.

    Maine Ski Resort Works Focuses On Safety After 2nd Lift Accident In 5 Years

    Prime Minister Justin Trudeau Pledges $15Million To Train Youth In Eight African Countries

    Prime Minister Justin Trudeau Pledges $15Million To Train Youth In Eight African Countries
    VALLETTA, Malta — The Canadian government will contribute more than $15 million to help train youth in eight African countries find good jobs.

    Prime Minister Justin Trudeau Pledges $15Million To Train Youth In Eight African Countries

    Racial Attack On Indian Family In Northern Ireland, £5,000 Raised By Strangers For Help

    Racial Attack On Indian Family In Northern Ireland, £5,000 Raised By Strangers For Help
    An Indian family faced racial attack in Northern Ireland as their car was torched in the premises of their house

    Racial Attack On Indian Family In Northern Ireland, £5,000 Raised By Strangers For Help