Close X
Friday, November 8, 2024
ADVT 
National

Complaints For Wireless Down For First Time While Internet Issues Rise: Watchdog

Darpan News Desk The Canadian Press, 02 Dec, 2015 11:45 AM
    TORONTO — Canadians had fewer official complaints about their wireless communication services but more concerns about their Internet plans, according to the latest report from the telecom industry's consumer watchdog.
     
    The Commissioner for Complaints for Telecommunications Services says that the number of complaints it accepted about telecom services fell to 9,988 in the year ending July 31, from 11,340 in the previous year.
     
    Internet complaints now account for 26.1 per cent of all telecom complaints, up by more than half since last year. Wireless complaints have dropped from more than 60 per cent of the total to 52.9 per cent.
     
    This year marks the first time since the industry-funded consumer agency began collecting records in July 2007 that the proportion of complaints about wireless services has fallen.
     
    In 2013, the CRTC implemented a new wireless code of conduct for telecom providers. The CCTS said in this latest report that it found 582 violations of the code, up from 30 the year before.
     
    One company, Wind Mobile, accounted for 422 of those breaches, most of which were releated to its unlimited roaming plan between Canada and the United States.
     
    BCE was again the biggest target, accounting for 36 per cent of the overall complaints. Rogers Communications Inc. came in second at 18.2 per cent of complaints, followed by Wind Mobile, at 7 per cent, and BCE-owned Virgin Mobile at 6.1 per cent.

    MORE National ARTICLES

    Ontario Police Officer Captures Lone Black Bear Cub In Petawawa, Ont.

    Ontario Police Officer Captures Lone Black Bear Cub In Petawawa, Ont.
    Const. Shawn Peever says police received calls last week from residents who saw no sign of a mother bear and were concerned for the cub.

    Ontario Police Officer Captures Lone Black Bear Cub In Petawawa, Ont.

    B.C. Credit Expert Offers Advice Leading Up To Holiday Shopping Season

    B.C. Credit Expert Offers Advice Leading Up To Holiday Shopping Season
    President Scott Hannah says holiday expenses should be planned and on budget.

    B.C. Credit Expert Offers Advice Leading Up To Holiday Shopping Season

    Retailers Roll Out Online Deals For Cyber Monday, Expected To Rack Up Over $3 Billion In Sales

    Retailers Roll Out Online Deals For Cyber Monday, Expected To Rack Up Over $3 Billion In Sales
    NEW YORK — Retailers are rolling out online deals on so-called "Cyber Monday." But now that shoppers are online all the time anyway, the 10-year-old shopping holiday is losing some of its lustre.

    Retailers Roll Out Online Deals For Cyber Monday, Expected To Rack Up Over $3 Billion In Sales

    Walkable Neighbourhoods Dramatically Lower Odds Of Obesity: Research

    Walkable Neighbourhoods Dramatically Lower Odds Of Obesity: Research
    Those findings come out of a study conducted by researcher Salman Klar of the Fraser Health Authority and presented at this week's World Diabetes Congress in Vancouver.

    Walkable Neighbourhoods Dramatically Lower Odds Of Obesity: Research

    Dror Bar-Natan Renounces Oath To The Queen Right After Becoming Canadian Citizen

    Dror Bar-Natan Renounces Oath To The Queen Right After Becoming Canadian Citizen
    Dror Bar-Natan, a 49-year-old math professor from Israel, was one of three permanent residents who challenged the constitutionality of making citizenship conditional on the pledge to the Queen, her heirs and successors.

    Dror Bar-Natan Renounces Oath To The Queen Right After Becoming Canadian Citizen

    Bodies Of Man, Woman And Teen Found In Their Home Near Edson, Alta.

    Bodies Of Man, Woman And Teen Found In Their Home Near Edson, Alta.
    Mounties say they found the bodies of a man, a woman and teenage girl in the house near Edson on Sunday.

    Bodies Of Man, Woman And Teen Found In Their Home Near Edson, Alta.